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Rasha for Numan Halls

Rasha answers booking calls for Numan Halls, a wedding and events venue in Amman, in Jordanian Arabic, and records every enquiry for the bookings team. Currently in development.

Year
2026
Industry
Weddings and events
Location
Amman, Jordan

The challenge

Numan Halls is a wedding and events venue in Amman. Its callers are planning weddings, engagements, graduations and conferences, and many of them call outside office hours. Each enquiry has to reach the bookings team with the details they need to reply: who is calling, for which occasion, on which date and for how many guests.

Our solution

Rasha is the venue's telephone receptionist: an AI voice agent that answers booking and sales calls in Jordanian Arabic and keeps to that dialect whatever language the caller uses.

Hear Rasha

A booking call in Rasha's own voice. Press play, or choose any line to hear it.

0:00 of 0:56

  1. Rasha

    معَك رشا من قاعات النُّعمان، كيف بقدر أخدِمَكْ؟

    This is Rasha from Numan Halls. How may I help you?

  2. Caller

    مرحبا، حابب أسأل عن قاعة لحفلة عرس.

    Hello, I would like to ask about a hall for a wedding.

  3. Rasha

    بقدر أتشرف باسم حضرتك؟

    May I have the honour of your name?

  4. Caller

    أنا خالد.

    I am Khaled.

  5. Rasha

    أهلين سيد خالد. حضرتَك العريس؟

    Welcome, Mr Khaled. Are you the groom?

  6. Caller

    آه، أنا العريس.

    Yes, I am the groom.

  7. Rasha

    ألف مبروك مسبقاً، وإن شاء الله ربنا بيتمّم على خير. بأي شهر حابب تعمل الحفلة؟

    Congratulations in advance, and may it all go well. In which month would you like to hold the wedding?

  8. Caller

    شهر خمسة.

    In May.

  9. Rasha

    تمام. وقدّيش عدد المعازيم؟

    Very good. And how many guests are you expecting?

  10. Caller

    حوالي تلات مية.

    About three hundred.

  11. Rasha

    في عشا، ولا كيك وعصير؟

    Will there be dinner, or cake and juice?

  12. Caller

    عشا، بدنا منسف.

    Dinner. We would like mansaf.

  13. Rasha

    ممتاز! سيد خالد، أحسن إشي تشرّفنا وتشوف القاعات بعينَك، وأنا بأكدلَك إنَّك رح تنبهر. خليني أثبتلَك موعد زيارة بأقرب وقت: بكرة الساعة أربعة بناسبَك؟

    Excellent. Mr Khaled, the best thing is to visit us and see the halls for yourself, and I can promise you will be impressed. Let me arrange a visit as soon as possible: would tomorrow at four suit you?

  14. Caller

    آه، بناسبني.

    Yes, that suits me.

  15. Rasha

    تمام سيد خالد، سجّلتلَك بكرة الساعة أربعة، وقسم الحجوزات رح يتواصلوا معَك عشان يأكدوا الموعد.

    Very good, Mr Khaled. I have noted tomorrow at four, and the bookings team will contact you to confirm it.

  16. Caller

    شكراً كتير.

    Thank you very much.

  17. Rasha

    شاكرة لاتصالَك، مساءَك سعيد، ومع السلامة.

    Thank you for calling. Have a lovely evening, and goodbye.

What we are building

On a call

Rasha greets each caller as the venue's receptionist, establishes who is calling and for which occasion, and gathers the month, the date, the number of guests and the catering before any discussion of price. She closes by proposing a visit to the venue, with a preferred time recorded for the team.

What the staff see

Every call is saved with the caller's name and telephone number, the event type, the date, the number of guests and one of five outcomes. The staff dashboard is in Arabic and reads from right to left: each call with its transcript, turn by turn; a worklist that follows each lead from new to contacted, quoted, won or lost; and reports on how calls ended and how leads converted.

Built and tuned

Rasha speaks with a Jordanian voice; her name and a woman's voice were the venue owner's choice. She was tuned from the owner's own test calls and from reviewed calls, with 124 demonstration calls reviewed between 20 and 24 September 2026. In August testing, across a set of 12 test calls, the median wait before each reply was about 0.9 seconds.

Related work

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